Refunds and cancellation

QWER Social has a free plan, so you can try it before you pay. Paid plans are billed in advance, monthly or yearly, as the pricing page shows, and renew automatically until you cancel.

Dodo Payments sells our paid plans as our reseller and merchant of record. It takes your payment, handles tax and invoices, and makes any refund. Its Buyer Terms also apply to your purchase.

You can cancel at any time. In QWER Social, open Settings, then Billing, choose Manage billing and cancel your plan.

Your plan stays active until the end of the period you’ve paid for, and isn’t charged again. After that, your organization moves to the free plan.

If you delete your account, the plan of each organization you’re the only member of ends at once instead, and isn’t charged again.

Payments aren’t refundable, including for time left in a billing period when you cancel or delete your account. We make two exceptions:

• Billing errors. If we charged you in error, for example twice for the same period, after you cancelled, or the wrong amount, we refund the charge in full.
• Where the law gives you a refund. Nothing in this policy limits the rights you have under the consumer law where you live.

Email contact@qwer.codes within 30 days of the charge, from the address you use for QWER Social. Tell us which charge it is: its date and amount, or the invoice number.

If the charge qualifies, Dodo Payments refunds it to the payment method you used. How soon it arrives depends on your bank or card issuer.