Data deletion

In QWER Social, open Settings, choose Delete account and enter your password. Your account is deleted at once: you’re signed out everywhere, and your name, email address and password are erased.

Every organization you’re the only member of goes with it, with all of its workspaces and everything in them: posts, connected accounts, media, brand and AI history. If one of them has a paid plan, we cancel it first, so you won’t be charged again. Organizations you share with other people you leave, and what’s in them, including posts you wrote there, stays with them. If you’re the only owner of an organization other people still use, make one of them an owner first.

Everything is gone within the hour, and we email you when it’s done.

Owners and admins can delete a workspace from its Settings: choose Delete workspace, type its name and enter your password. It’s deleted at once, for everyone who uses it, with its posts, connected accounts, media, brand and AI history. Everything is gone within the hour, and we email you when it’s done. An organization’s only workspace goes with your account instead.

Owners and admins can export a workspace from its Settings, before deleting it or at any time. The export is a ZIP file of everything in the workspace, including its posts, media, brand and AI history, and it can be downloaded for 7 days.

Disconnect the account in QWER Social. We delete its access tokens at once, and revoke them at the network where the network allows it. Posts scheduled for that account won’t be published.

You can also take QWER Social’s access away in your Meta settings. Meta then tells us, and we delete that account’s tokens, the posts we imported from it and its profile picture.

Facebook

1. On Facebook, open Settings & privacy, then Settings.
2. Open Business integrations. Some apps are listed under Apps and websites instead.
3. Select QWER Social, then choose Remove.

Instagram

Instagram accounts connect to QWER Social through a Facebook Page, so removing QWER Social on Facebook also ends its access to Instagram. If QWER Social is listed in Instagram:

1. In Instagram, open Settings, then Website permissions.
2. Open Apps and websites, then the Active tab.
3. Choose Remove next to QWER Social.

Threads

1. In Threads, open Settings, then Account.
2. Open Website permissions.
3. Choose Remove next to QWER Social.

Meta sometimes renames these menus. If yours look different, search your settings for “Business integrations”, “Apps and websites” or “Website permissions”.

Removing access doesn’t delete posts that are already published. Delete those on the network itself.

Reset your password from the sign-in page, then delete your account in Settings. If that doesn’t work, email support@social.qwer.codes from the address you signed up with, and tell us what to delete: a connected account’s data, a workspace, or your whole account and everything in it.

We may ask you to confirm the request, to make sure it comes from you. We delete the data within 30 days and email you when it’s done.

If you asked for your data to be deleted through Facebook, Instagram or Threads, Meta gave you a confirmation code. Email that code to support@social.qwer.codes, and we’ll tell you where your request stands.

Billing records stay with Dodo Payments, our merchant of record, which must keep them by law. Our record of what was done in a deleted account keeps an anonymous id, never your name, email address or IP address. Deleted information can remain in our database backups until they expire, after [How long backups are kept].